Refunds & Returns – AIVOX

At AIVOX, we strive to provide high-quality Smart LED TVs and ensure complete customer satisfaction. Please read our Refunds & Returns Policy carefully before making a purchase.

Returns Policy

Returns are accepted only under the following conditions:

  • The product is received damaged during delivery.
  • The product has a manufacturing defect which cannot be resolve and  confirmed for exchange  by our technical support team.
  • The return request is made within  2 days of delivery (or according to the seller’s return policy).

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, remote control, cables, and invoice must be included.
  • The product should not show signs of physical damage, misuse, or unauthorized repair.
  • proper unboxing video from upper side of product with complete outside packaging and brand seal is must

Non-Returnable Items

Returns will not be accepted if:

  • The product has been physically damaged after delivery.
  • Damage is caused by improper installation or misuse.
  • The product has been opened, modified, or repaired by unauthorized personnel.
  • The return request is made after the eligible return period.
  • Missing accessories, packaging, or purchase invoice.
  • There is no proper unboxing video from the brand seal.
  • The product is not puchased from our official website.

Refund Policy

Refunds are processed only after the returned product has been received and inspected.

If approved:

  • Refunds are initiated within 7–10 business days.
  • The refund will be processed using the original payment method whenever possible.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If your AIVOX TV is found to have a verified manufacturing defect, we may offer:

  • Product Replacement
  • Repair through an Authorized Service Center
  • Replacement of defective parts
  • Refund (where applicable under the seller’s policy)

The resolution will depend on the inspection results and applicable warranty terms.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A  broken product

Please contact AIVOX Customer Support within 2 hours of delivery with:

  • Order Number
  • Purchase Invoice
  • Photos or Video of the Product
  • Packaging Images

This helps us process your request quickly.

Warranty vs. Returns

Please note that the Warranty Policy and Return Policy are different.

  • Returns apply to eligible products within the return window.
  • Warranty covers manufacturing defects after the return period, as per the warranty terms.

Contact Customer Support

If you have any questions regarding returns, refunds, or replacements, please contact our Customer Support Team.

Support Hours

  • Monday – Friday
  • 12:00 AM – 6:00 PM

AIVOX Promise

Customer satisfaction is our priority. We are committed to delivering quality products backed by reliable service, transparent policies, and prompt support.

AIVOX – Intelligence Meets Entertainment